Question 1

How do I become an ELVA distributor?

Accepted Answer

Send us your company name, territories you cover, current beverage or FMCG lines, and monthly volume capacity. We reply with next step validation within 1 business day.

Question 2

What minimum order quantities (MOQs) apply?

Accepted Answer

Starter allocation is typically a mixed pallet (customizable SKUs). Scale pricing tiers unlock at agreed quarterly volume commitments.

Question 3

Do you offer exclusive territory rights?

Accepted Answer

Selective exclusivity may be granted based on performance milestones (sell‑through velocity, marketing activation, compliance reporting).

Question 4

Lead time from PO to delivery?

Accepted Answer

Standard stocked SKUs: 7–10 working days domestic. Larger bespoke or first orders may add a scheduling buffer (we’ll give a firm window in confirmation).

Question 5

Can we white‑label or co‑brand?

Accepted Answer

We currently focus on ELVA brand integrity; limited collaboration packaging available for high volume strategic partners only.

Question 6

What marketing support is provided?

Accepted Answer

You receive a media kit (product renders, lifestyle, compliance docs), launch playbook, and periodic content updates. Co‑op budget considered after initial traction data.

Question 7

Quality & compliance documentation access?

Accepted Answer

Certified lab reports, material declarations (BPA‑free, REACH, RoHS) and process summaries are shared once an NDA or distribution intent is logged.

Question 8

How do you handle damaged goods or variances?

Accepted Answer

Photographic evidence + lot code within 48h of receipt. We issue replacement or credit after rapid QA review.

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